Age Restriction Policy
At crickax, we enforce a strict minimum age policy of 18 years for all registered players. This is not simply a policy requirement — it reflects our genuine commitment to protecting young people from the potential harms associated with gambling. No person under the age of 18 should register, deposit, or participate in any game or betting activity on this platform.
During the registration process, all applicants are required to declare that they are aged 18 or above. Before any withdrawal is processed, our KYC (Know Your Customer) team verifies the player's identity and age using government-issued documents, including:
- Bangladesh National Identity Card (NID)
- Valid passport
- Bangladesh Road Transport Authority (BRTA) driving licence
Any account found to belong to a player under the age of 18 will be immediately closed, all funds will be frozen pending investigation, and any winnings will be forfeited. crickax cooperates fully with any investigation by relevant authorities where underage gambling is suspected.
If you are a parent or guardian and you suspect that a minor in your household has accessed crickax, please contact our support team immediately at support@crickax so that we can take prompt corrective action.
Recognising Problem Gambling
Gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment for millions of players across Bangladesh. However, for a small proportion of players, gambling can begin to interfere with daily life, finances, relationships, and mental wellbeing. Recognising the warning signs early is the most effective first step toward addressing a potential problem.
Problem gambling does not always look the same for every person. It can develop gradually over time and may not be immediately obvious — even to the individual affected. The following behaviours are commonly associated with gambling that has moved beyond healthy entertainment:
Behavioural Warning Signs
- Spending more money on gambling than originally planned, on a regular basis
- Chasing losses — continuing to gamble in an attempt to recover money that has been lost
- Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity
- Lying to family members, friends, or colleagues about the extent of gambling activity
- Neglecting professional, academic, or family responsibilities because of time spent gambling
- Feeling restless, irritable, or anxious when unable to gamble or when trying to cut down
- Using gambling as a way to escape from stress, anxiety, depression, or other emotional difficulties
- Failed attempts to control, reduce, or stop gambling despite a genuine desire to do so
- Continuing to gamble despite significant negative financial or personal consequences
Financial Warning Signs
- Consistently spending more on gambling than on essential needs such as food, rent, or utility bills
- Depleting savings accounts or emergency funds to cover gambling losses
- Receiving calls from creditors or missing bill payments due to gambling expenditure
- Asking family members or friends for financial help without disclosing the real reason
If any of these financial patterns sound familiar, we urge you to take immediate action. Start by setting a strict deposit limit on your crickax account (see Section 6) and consider reaching out to the support resources listed in Section 8 of this page.
Self-Assessment
Honest self-reflection is one of the most powerful tools for maintaining a healthy relationship with gambling. The questions below are adapted from widely used problem gambling screening tools. Answer them honestly — there are no right or wrong answers, and your responses remain entirely private.
Gambling Self-Assessment Checklist
Consider the past 12 months of your gambling activity when answering each question below. If you answer "yes" to three or more questions, we strongly encourage you to review your gambling habits and consider using one of the player protection tools available on your crickax account.
- 1 Have you ever gambled with money that was intended for essential expenses such as rent, food, or bills?
- 2 Have you ever needed to gamble with larger amounts of money to feel the same level of excitement as before?
- 3 Have you ever returned to gambling on another day in an attempt to win back money you previously lost?
- 4 Have you ever borrowed money or sold anything in order to finance gambling?
- 5 Have you felt restless, irritable, or anxious when you tried to reduce or stop gambling?
- 6 Has gambling ever caused serious problems in your relationships, at work, or in your education?
- 7 Have you ever hidden your gambling activity from people close to you?
- 8 Have you ever felt that gambling was the primary way you dealt with stress, worry, or low mood?
- 9 Have you ever felt guilty or ashamed about how much time or money you spend gambling?
- 10 Have you made repeated unsuccessful attempts to control, cut down, or stop gambling?
Player Protection Tools
crickax provides a full set of responsible gaming tools that are available directly within every registered player's account settings panel. These tools are designed to be easy to activate, take effect promptly, and — where relevant — have built-in cooling-off periods before they can be relaxed, so that impulse decisions in the heat of the moment do not undermine your long-term intentions.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Limits apply instantly. Increasing a limit requires a minimum 72-hour review period.
Loss Limits
Define the maximum net loss you are willing to accept over a set period. Once the threshold is reached, further wagering is paused until the period resets.
Session Time Reminders
Receive on-screen notifications after a defined session duration (e.g., 30 minutes, 1 hour, 2 hours). You may also set a hard session cut-off that logs you out automatically.
Cool-Off / Time-Out
Suspend your account for a short period — from 24 hours up to 90 days. During a time-out, you cannot log in, deposit, or place any wagers on the platform.
Reality Checks
Enable periodic on-screen summaries showing your current session duration, net win/loss position, and total wagers placed — keeping your actual activity clearly visible at all times.
Marketing Opt-Out
Easily opt out of all promotional emails, SMS campaigns, and in-platform bonus notifications so that marketing materials do not encourage unwanted gambling activity.
All tools listed above are accessible from the Responsible Gaming section of your crickax account settings. If you experience any difficulty locating or activating these tools, our 24/7 support team can guide you through the process via live chat or by emailing support@crickax.
Self-Exclusion
Self-exclusion is the most comprehensive tool available for players who feel that they need a significant break from gambling or who have identified a problem with their gambling behaviour. When you activate self-exclusion on crickax, your account is fully suspended — you cannot log in, deposit funds, or place any bet or wager for the entire duration of the exclusion period.
Available Self-Exclusion Periods
- 7 Days — A short mandatory break to regain perspective
- 1 Month — A mid-length break suitable for players who want meaningful time away
- 3 Months — An extended break for players who need more substantial time to reassess
- 6 Months — A serious commitment to stepping away from gambling for half a year
- 1 Year — A long-term exclusion for players experiencing significant gambling-related difficulties
- Permanent / Indefinite — A permanent account closure with no future reinstatement possible
How to Activate Self-Exclusion
- Log in to your crickax account and navigate to Account Settings → Responsible Gaming
- Select Self-Exclusion from the available tools
- Choose your preferred exclusion period from the options listed above
- Confirm your selection — exclusion takes effect immediately upon confirmation
- You will receive an email confirmation to your registered address
After Self-Exclusion Ends
When a temporary self-exclusion period expires, your account will not be automatically reactivated. You must contact crickax support and complete a mandatory responsible gaming review before access is restored. This review includes confirming that you understand the tools available to you and that you wish to resume play in a controlled manner. For players who selected permanent exclusion, no reinstatement is ever possible.
If you wish to self-exclude and are unable to access your account settings, you may request immediate self-exclusion by contacting our support team directly at support@crickax. Include your registered username and chosen exclusion period in your message. Our team will action the request within 24 hours of receipt.
Deposit & Spending Limits
Setting financial limits is one of the most practical and effective responsible gaming measures available. crickax strongly encourages all players — not just those experiencing problems — to set deposit limits as part of a standard healthy approach to gambling. Deciding in advance how much you are comfortable spending, before you start playing, removes the risk of in-the-moment decisions that you may later regret.
Types of Financial Limits
- Daily Deposit Limit: The maximum total amount (in BDT) you can deposit within any single calendar day
- Weekly Deposit Limit: The maximum total amount you can deposit across a rolling 7-day window
- Monthly Deposit Limit: The maximum total amount you can deposit across a rolling 30-day window
- Single Session Loss Limit: The maximum amount you are willing to lose within one continuous gambling session
- Wagering Limit: A cap on the total value of bets you can place within a defined time period
How Limits Work in Practice
When a limit is reached, the platform will block further deposits or wagers automatically until the limit period resets or until you manually adjust your settings. Importantly:
- Reducing a limit takes effect immediately
- Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit is applied — giving you time to reconsider
- Any limit changes are logged and visible in your account history
Deposit limits apply across all payment methods available on crickax, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. You cannot bypass a deposit limit by switching to a different payment channel — the limit is enforced at the account level, not the payment method level.
Underage Protection
Protecting minors from access to gambling is a responsibility that crickax takes extremely seriously. While our age verification processes are designed to prevent underage registration at the account level, we also recognise that parents and guardians play a critical role in preventing young people from accessing gambling content on shared devices.
Guidance for Parents and Guardians
If you share a computer, tablet, or smartphone with a minor in your household, we recommend taking the following steps to prevent accidental or deliberate access to gambling platforms:
- Use parental control software — applications such as Net Nanny, Qustodio, or built-in device parental controls on Android and iOS can be configured to block gambling-related websites and apps
- Never save your crickax login credentials in your browser's autofill or password manager on a shared device
- Log out fully after every crickax session on a shared device — do not rely on the session expiring automatically
- Talk openly with children and teenagers about the nature of gambling, the risks involved, and the legal age requirement
- Keep payment method details private — do not store bKash, Nagad, or bank card details in a form that a minor could access
Reporting Suspected Underage Access
If you have reason to believe that a minor has accessed crickax — whether that is your own child or any other person under 18 — please contact our support team immediately at support@crickax. Provide as much detail as you can about the account in question. We will investigate the matter promptly and take all necessary action, including immediate account suspension and forfeiture of any balances if underage use is confirmed.
Support & Resources
If you believe that gambling is becoming a problem for you or someone you care about, you do not have to face it alone. Reaching out for help is a sign of strength, not weakness. crickax's support team is available 24 hours a day, 7 days a week, and we can also direct you to professional counselling and support resources.
Contact crickax Support
Our responsible gaming support team is available around the clock. If you need to activate self-exclusion, set a deposit limit, or simply talk to someone about your gambling, we are here.
Live Chat: Available 24/7 directly on the crickax platform
Email:
support@crickaxResponse time for responsible gaming queries: within 3 hours during business hours (BST, UTC+6); within 12 hours outside business hours.
General Responsible Gambling Guidance
In addition to crickax's own support team, players experiencing gambling-related difficulties are encouraged to seek guidance from qualified counsellors and support organisations. Many international organisations offer free, confidential support in English, including online chat, telephone helplines, and self-help resources:
- Gamblers Anonymous (International): A worldwide fellowship of people who share their experience and support each other in recovering from a gambling problem — ga.org (available in English)
- GamCare (UK-based, English resources): A leading provider of information, advice, and support for anyone affected by problem gambling — gamcare.org.uk
- BeGambleAware: An independent charity providing educational resources and referrals to treatment services — begambleaware.org
These organisations operate independently of crickax and provide unbiased, professional guidance. We encourage any player who is concerned about their gambling to explore these resources without hesitation.
Tips for Keeping Gambling Enjoyable
- Set a budget before you play — decide in advance exactly how much you are comfortable spending and stick to it, regardless of outcomes
- Treat losses as the cost of entertainment — never gamble with money you cannot afford to lose, and never expect to recover losses through further play
- Take regular breaks — step away from the screen at least once per hour and avoid gambling for extended periods without rest
- Balance gambling with other activities — gambling should be one of many leisure activities in your life, not the primary one
- Never gamble under the influence — alcohol or other substances impair judgment and decision-making, increasing the risk of problem gambling behaviour
- Keep track of time and money spent — use the reality check and session reminder tools available on your crickax account
- Avoid chasing losses — if you have reached your budget for the day, log out and come back another time with a fresh session